"“Did You Know?” 
Guidelines for managing involuntary changes 

Dear Partners, 

To support travel agents in handling schedule disruptions and involuntary changes more efficiently, we have consolidated key operational guidelines regarding rebookings, ticket reissues, refunds, and rerouting procedures. 

To make the information easier to access and apply in daily operations, we have prepared a dedicated “Did You Know?” section on AEGEAN Hub, highlighting important reminders and practical tips for the correct handling of such cases. 

In this section, you will find useful guidance on: 
• When involuntary rebooking applies 
• Which involuntary ticket reissues can be processed by travel agents 
• Refund eligibility in disruption scenarios 
• Required endorsement box entries 
• Refund processing responsibilities 

💡 Visit the >> “Did You Know?” section on AEGEAN Hub to review the guidelines. 

We encourage all partners to consult the section to ensure accurate processing, faster passenger servicing, and smoother operational handling. 

Thank you for your continued cooperation. 
Best regards, 
AEGEAN HUB sales team "